Now Hiring - Regional Relationship Manager (Remote) in North Wales, PA

Job Description

Brief Description of Position:

The Regional Relationship Manager key responsibility is to provide localized supplier oversight and management support within the region to further enable the successful execution of the Global Clinical Trial Operations (GCTO) managed studies. The incumbent will interface closely with the HQ Operations-RMs, regional team, and suppliers to ensure optimal cross functional collaboration, communication and, partnership across our global clinical trials.

Responsibilities include, but are not limited to the following:

Regional Supplier Management:

• Provide Regional Supplier Operational Support to internal stakeholders and suppliers.

• Act as regional interface and point of contact to manage and drive regional supplier issue resolution

• Maintain aligned communication channels and escalation pathways between GCTO Headquarters RMs and Regional/Country Trial Operations. Engage with HQ Ops RMs to ensure regional risks and opportunities, that impact lab and/or clinical trial operations, are identified, actioned, and aligned with the suppliers.

• Enable transparency and effective delivery of supplies/sample/tissue movement within the region. Pro-actively identify trends and address issues that may interfere with the efficient delivery and clinical trial execution including supplies, sample logistics, and tissue returns across the regions.

• Support supplier operations and development of HQ Ops or supplier regional strategies by working cross-functionally to support the dynamics of the GCTO footprint, and continuously improve compliance, capabilities, and efficiencies in the delivery of clinical trial.

• Support and educate regional functions in specific country requirements impacting lab and/or clinical trial operations including regulatory, quality, and trade compliance. Communicate and solution unique local and country specific characteristics, opportunities, and challenges.

• Support the adoption and maintenance of global trade compliance across the clinical suppliers and supply chain for the regions, engaging with Global Trade Compliance, GCTO and RMs where required.

• Build upon knowledge of regulatory requirements for each country in the region and incorporate the knowledge into supply strategies, timelines & business processes.

• Act as regional point of contact in support of GCTO Business Continuity Plan communications for suppliers in each respective region.

Process & People Management:

• Anticipate internal/external supplier challenges and support enablement of process improvements to address those challenges.

• Mentor junior and new team members on the supplier process where applicable.

• Build and develop strong partnerships, engagements with internal/external partners to allow for transparency and strong collaborative relationships

Qualifications, Skills, & Experience:

Required Experience and Skills:

• Bachelor's Degree/ Equivalent and 10+ years of clinical trial experience or relevant industry experience

• Knowledge/or acumen to understand Trade Compliance expectations and navigate and balance internal and external expectations

• Demonstrated ability to understand and navigate international and/or regional expectations and ability to operate in culturally diverse situations

• Must demonstrate excellent collaboration and highly effective communication skills to clearly articulate needs, effectively negotiate, and facilitate issue resolution across organizational levels

• Demonstrated leadership/management skills including excellent ability to lead and influence internal and external stakeholders

• Ability to work independently or as a team contributor and make rapid and disciplined decisions.

• Demonstrate interdisciplinary project management skills

• Strong partner and/or supplier management experience

Preferred Experience and Skills:

• Laboratory experience or vendor management experience supporting laboratory services

• Strong Microsoft Office skills

• Multi-lingual

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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U.S. Hybrid Work Model

Effective September 5,2023 our U.S. Hybrid work model will be as follows: 1. Three total days on site per week: Tuesday and Wednesday – plus one additional day of choice based on what works best for organizations and/or teams. 2. Fridays will formally be a remote-working day unless business critical tasks require onsite presence.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R250549